I visited this facility based on a friends experience there. She told me "They always listen," I thought that was great since I have two vehicles for which I'm very aware of their condition. I just needed my four tires balanced after I had another facility replace the Valve Stems. They replaced the valve stems at a great price and informed me of the AAA or Military discounts that they would be able to offer me on other repairs if I needed them in the future. Once they completed my tires, I drove above 4 miles to a store, when I came out of the store and started my car, something electrical happened, and now my ABS and Stabilitrac lights were on. I called them back, thinking how can this be related. Jay told me to come in and they would scan it at no charge and let me know. I brought it back, and they told me wires were rubbing against the boot, and it was a coincidence that it happened right after my departure. They resolved the issue for me, and due to the circumstances, they did it at no charge. I thought it was great that they took me to the car and showed me the problem and then told of their resolution. It's hard to find a Machanic shop that is honest with you due to the privacy they have with your car, and then the bill goes up. Many customers have limited funds and it seems some Machinacs don't consider that when they bring up and over explain extra repairs. I'm glad my experience turn out good, I felt positive about it. They did win a new customer with two older vehiches. I would recommend paying them a visit, they work with you to resolve your issue so you understand as paying customer should.
Thank you for sharing your great experience at our location. We’re grateful for the opportunity to service your need Mr. Walker. Come back anytime.
- Redford Tire & Service